Terms

Provider

The ATHLUX online store is operated by Trgovina s športno opremo, Luka Polanc s.p., Cvetlična ulica 11, 5290 Šempeter pri Gorici, Slovenia. Registration number: 9846956000. Tax number: 71337695. The business is not registered for VAT. Contact: [email protected], +386 41 280 905. Bank account: SI56 0400 0028 1861 183, OTP banka d.d.

Ordering and conclusion of the contract

Choose a product, variant and quantity and add them to your bag. Before placing the order you can change products, quantities, the address and the payment method. The final amount including shipping is shown before you confirm. Clicking the order button with an obligation to pay places the order. You receive an order confirmation by email listing the products, prices, chosen delivery and payment. The contract is concluded when the provider confirms the order. Order data is stored by the provider and you can request a copy. You can buy without creating an account.

Prices and payment

Prices are in euros. VAT is not charged because the provider is not registered for VAT. Shipping costs are shown separately and depend on the payment method. Checkout offers the payment methods actually enabled: cards, plus Apple Pay or Google Pay when supported by the payment provider and your device, bank transfer, and cash on delivery for physical shipments within Slovenia. For bank transfers we ship after receiving payment. If payment is not received within two working days, we reserve the right to cancel the order and will notify you. Transfer details are included in the order confirmation. You receive the invoice electronically or on paper.

Delivery

Shipping physical products within Slovenia costs €4.50 when paying by card or bank transfer and €5.50 for cash on delivery. If the product value after discounts exceeds €70, shipping within Slovenia is free. At exactly €70 shipping is charged. With free shipping, no surcharge applies to cash on delivery either. Estimated delivery is 2–4 working days; it may take longer at busy times and we will tell you about significant delays. Tracking details are sent after dispatch where the carrier provides them. For international shipping, contact [email protected] before buying; cost and timing are agreed before the contract is concluded. The risk of loss or damage passes to the consumer on physical receipt of the goods.

Withdrawal from the contract for physical products

As a consumer you may notify the provider within 14 days of receiving the goods that you withdraw from the contract, without giving a reason. Send the notice to [email protected] or to the company address. A clear statement is enough; using the form is optional. Return the goods no later than 14 days after your withdrawal notice to Cvetlična ulica 11, 5290 Šempeter pri Gorici, Slovenia. The buyer bears the direct cost of return, except for a justified complaint or another agreement. You may inspect the goods only as far as needed to establish their nature, characteristics and functioning. You may be liable for diminished value caused by more extensive use; this does not automatically remove your right of withdrawal. Please return products clean, with tags and original packaging where possible. Missing packaging alone does not exclude the statutory right of withdrawal.

Socks and the hygiene exception

Socks are not automatically excluded from returns. The statutory hygiene exception applies only to sealed goods that are unsuitable for return for health-protection or hygiene reasons, if the consumer unsealed them after delivery and all legal conditions for the exception are met. Ordinary packaging is not necessarily a hygiene seal. Any exception does not limit your rights in case of non-conformity.

Refunds

After a valid withdrawal we refund the payments received, including the cost of the cheapest standard delivery offered, no later than 14 days after receiving the withdrawal notice. For physical goods we may withhold the refund until we receive the goods or proof of their return, whichever comes first. We refund using the same payment method, unless expressly agreed otherwise and at no extra cost to the consumer. We are not obliged to refund the extra cost of a more expensive delivery you chose.

Digital content

The recovery guide is a digital PDF, not a physical book or device. Device mock-ups are illustrative. We send the file to the order email address within 24 hours of purchase, or after payment is confirmed for bank transfers. You need a device and an app that opens PDF files. For digital content not supplied on a tangible medium, the consumer may withdraw within 14 days of concluding the contract, unless all legal conditions for losing this right are met. Delivering the PDF or generally accepting the terms does not remove this right. This store does not claim loss of the right of withdrawal without separate express prior consent, acknowledgement of the loss of the right and the legally required confirmation. For questions or to withdraw, write to [email protected]. After a valid withdrawal we refund the price the same way, unless agreed otherwise.

Non-conformity of goods and digital content

The seller is liable for any non-conformity of goods that exists at delivery and becomes apparent within two years of delivery, in accordance with ZVPot-1 (Slovenian Consumer Protection Act). The consumer must notify the seller of the non-conformity within two months of discovering it. Statutory remedies include free restoration of conformity, a proportionate price reduction, or withdrawal where the conditions are met. If the non-conformity appears within 30 days of delivery, the consumer has a special statutory right to reject the goods and get a refund. Statutory rights also apply to digital content in case of non-supply or non-conformity. These terms do not exclude or limit the consumer's mandatory rights. Send your claim to [email protected] with a description of the issue and your order details; attach photos where they help.

Complaints and dispute resolution

We accept complaints at [email protected] and at the company's postal address. We aim for an amicable solution and will tell you how your complaint will be handled. The provider does not recognise any out-of-court consumer dispute resolution provider as competent under the law governing out-of-court consumer dispute resolution. These terms do not limit your right to judicial protection or the mandatory rights granted by the law of the consumer's country of habitual residence, where applicable.

Withdrawal form

Recipient: Trgovina s športno opremo, Luka Polanc s.p., Cvetlična ulica 11, 5290 Šempeter pri Gorici, Slovenia, [email protected].
I hereby give notice that I withdraw from the contract for the following goods / digital content: ______.
Order number: ______. Order / receipt date: ______.
Consumer name and address: ______.
Date: ______. Signature (paper submissions only): ______.

Validity

Version prepared on 30 October 2026. Each order is governed by the terms the customer was shown when placing it. Later changes do not affect contracts already concluded.